Returns and Exchanges

Returns and exchanges

  • If your rug arrives and has been damaged in transit or is faulty, please contact us within 3 days so we can rectify this for you.

  • We offer a 7 day change of mind promise to our customers – if your rug has arrived and its not quite what you wanted you can return it to us within 7 days no questions asked. We will provide you with a refund or store credit so you can choose something else from our range.This will provide you with peace of mind buying online. Please note that return shipping will be at buyers expenses (SEE THE TERMS & CONDITIONS FOR INFO)

  • We will fulfill all obligations under the consumer guarantees act with relation to our products.

  • If you have any concerns with your purchase, we request that you contact us via email to give us an opportunity to alleviate these
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