FAQ: Frequently Asked Questions
Nothing! We offer FREE shipping to your door on all rugs with no minimum purchase required.
On average, delivery takes 5-10 business days to all of New Zealand.
Items on your order are shipped "as ready". You may receive some parts of your order sooner than others as a result. If tracking information has not been assigned to the items on your order within the average lead time displayed, please contact Customer Care for further assistance.
We offer secure online payment options such as Visa, Master Card, American Express, and we now offer Afterpay and Lay-buy for convenient laybuy options.
Yes. Our site uses 256-bit SSL (Secure Socket Layer) encryption technology.
You may place your order 7 days a week, 24hrs a day. You may also call our expert customer service team at 09 579 6469 (10am- 5 PM) to place your order over the telephone and/or discuss any further inquiries you may have.
Yes. To place an order with a delayed shipping date you can add a note to your order at the checkout. You're welcome to also send a follow-up email to our customer services team.
We are a family business with many years of trading experience in floor covering rugs. So you can rest assured that with our connections overseas, and our direct buying/manufacturing ability, you'll receive top quality product at a fraction of its retail price.
New Zealand / Australia
Don't worry! It's normal for new rugs to shed yarn fibers.
Depending on the weave type of your area rug and where it is being used, it may continue to shed over the span of its lifetime.
Proper and regular vacuuming will help pick up rug fibers and keep the rug looking fresh and clean.