Shipping-AU & NZ

Generally we use tracked courier and freight services for our shipping . Most goods are delivered within 2-10 working days of receipt of payment provided the item is in stock. Delays may occur during peak times such as Christmas and long weekends in which case we will be in touch to keep you posted about the progress of your package.

SHIPPING OF DESIGNER RUGS: 

We hold selected sizes and styles of our designer ranges in our warehouse. The majority of these are shipped directly from Brink and Campman HQ in The Netherlands - at no extra cost. Due to Europe still being affected by Covid-19 there are additional delays with these shipments due to extra safety precautions and fewer international flights operating. This means that deliveries can take up to 30 days. We apologise for any inconvenience caused becuase of this. 

IMPORTANT INFORMATION FOR RURAL ADDRESSES:

Please advise us if your address is rural in the notes field of your order. We do not charge extra but any large/long rugs longer than 1.5/1.6m or over 25kgs cannot be delivered to Rural addresses. We can arrange for your rug to be delivered to the closest depot or courier drop off point for you to collect. We can also look at folding the rug if you are unable to collect it yourself - please arrange with us via email or phone - info@aladdinrugs.co.nz or 095796469.

You are welcome to pickup your item from our showroom - please call first to ensure your item is ready in-store. 

After you have placed your order and we have processed your payment we will provide you with an order confirmation by email. This email does not guarantee that the product(s) you have ordered is/are available. It represents confirmation that we have received your order. Your order represents an offer to purchase, which we accept when we dispatch your product(s) and send you an email confirming that your product(s) has/have been dispatched

If your item is out of stock we will keep in touch with you via email to provide updates.

We try our best to be as accurate as possible regarding the rug size of all our rugs. Please accept a size variation of up to 5-10cm for hand made rugs . If you intend to purchase a hand made rug and require an exact measurement please contact us to confirm this.

Note: allow for a slight variation of colours depending on your monitor/screen settings.

(SEE THE TERMS & CONDITIONS FOR INFO)